GENERAL INFORMATION

How can I contact the online Customer Service Department?

For any questions relating to Massimodutti.com do not hesitate to contact our Customer Service Department:

E-mail: {Email}
Telephone: {Telefono}
Fax: {fax}

The Customer Service Department is open Monday to Friday: {Horario}.

In which countries can I buy online?

At present you can shop in Spain, Germany, Austria, Belgium, Denmark, France, Greece, Holland, Ireland, Italy, Luxembourg, Monaco, Norway, Poland, Portugal, the United Kingdom, Sweden, Canada, Russia, România, Switzerland and USA.

In how many languages can I browse?

Massimodutti.com is available in Spanish, English, French, German, Portuguese, Polish, Russian, român and Italian.

Are the prices in the online store the same as those in your regular Massimo Dutti store?

Yes. The sales period and prices will coincide both on the website and in the regular Massimo Dutti store.

Are articles with the "Sold out" indication replenished?

If an article is sold out we will try to replenish it as soon as possible. If there is no stock we will remove it from the website.

Are there special promotions for articles in the online store?

No, we do not have special promotions for articles in the online store.

How can I know whether there is available stock of a certain article?

If the item you wish to buy does not appear with the "Sold out" indication, this means it is available for purchase. Unavailable sizes of an article appear shaded in grey and cannot be selected. When an article is sold out we remove it from our website.

Will I receive the same product that I see in the photo?

Yes, except in the case where a certain item has been produced following hand-crafted processes (brushing, greasing, waxing, ageing, etc.) which could produce minimal differences.

Can I receive periodic information in my e-mail on the latest Massimo Dutti news and offers?

Yes, by subscribing to the Massimodutti.com Newsletter, you can receive information on the latest news, LookBook and events, as well as Massimo Dutti offers.

Can I find out the status of my order?

Yes, by accessing the Orders Placed section in your account, you can find out the status of your order at any time. If you placed your order using the Guest option, you can track your order via the link provided in the confirmation e-mail we sent you. If you have any queries regarding delivery, do not hesitate to contact our Customer Service Department by calling {Telefono} or via the e-mail address {Email}

Can I remove articles from my shopping basket?

Yes, you can remove any article(s) that you do not want from your shopping basket providing your order has not been processed.

Can I modify my order?

Yes, you can modify your order as long as it has not been processed. If you wish to modify it after it has been processed, contact us using the "Contact form" section of our website or through our Customer Service Department by calling {Telefono} or via the e-mail address {Email}">{Email}.Please bear in mind that modifications are possible always providing they do not exceed the initial amount.

Can I cancel my order?

If you have any doubts regarding delivery, do not hesitate to contact our Customer Service Department by calling {Telefono} or via the e-mail address {Email}.

What should I do if I receive an incorrect article?

If, in an exceptional case, you receive an article you have not ordered, you can return or exchange it as long as it has not been used. For this purpose, please refer to our returns and exchanges policy, as well as our Customer Service Department.

Can I unsubscribe from the Massimo Dutti Newsletter?

Yes, you can unsubscribe from the Massimodutti.com Newsletter by accessing the "Newsletter" section.

Can I recover my password if I forget it?

Yes, you can request the recovery of your forgotten password by accessing the "Recover my password" section. When your request has been processed you will receive an e-mail with the instructions to follow in order to reset your password.

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