Eco-receipt

The E-receipt is your order receipt in digital format, which you can consult in PDF format and which replaces the paper receipt that was used for online orders. The E-receipt helps to minimise our impact on the environment and reduce paper consumption.  

You will find the electronic receipt attached in PDF format in the follow-up emails related to your order. You can also view and download it in the “My orders” section on “My account”, on any of our sales platforms: Web, mobile and iOS and Android apps. 

From now on, you do not need to send the order receipt when you want to make an exchange or a return.  In store, you only need to show the QR code that you will find in the shipping confirmation email that we send to you on your mobile device. Or, if you prefer, you can also download and print the attached receipt in PDF format. 

Also, in case of home collection/returns at delivery points, as it is no longer necessary to include the receipt of the order and mark the garments you want to return, you will not receive it. Select the items in the “My Account” section when you request “Home Collection/Return at Delivery Point”. During the collection, our courier will identify your order with a label, with which we can track your return.