Return Process

You have the right to return an order (whether in-store or online) within 30 days from the day the product was handed over to you or to a third party (other than the courier) indicated by you. If there are several products in one order that are delivered separately, then after 30 days from the day when the last unit of the products from the corresponding order was transferred to you or to a third party (except for the courier) specified by you.

The following goods are not subject to return: underwear, swimwear, hosiery and goods adapted to a specific consumer. Products must be in original perfects condition (not used, not washed, with their inside and outside labels, not repaired and with the corresponding purchase receipt).

Returns must always be made in the same market where the purchase was made. Under the afore mentioned terms, you can return an item at one of our stores or requesting a home collection in the section “My account” on our website.

Massimo Dutti reserves the right to refuse returns outside the time limit, if the products are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods, or you have supplied evidence of having sent them back.

IMPORTANT: Should you want to return products from several orders (or more than one order), it is essential that you request collection for each one and according to the number of boxes you wish to return. Massimo Dutti is not responsible for returns of products purchased in different orders and/or returned with the request for collection of a different order.   

When selecting a delivery method not provided for in our return conditions, we consider that it is your responsibility, and you must bear the direct cost of both shipping and the product in the event of loss.