Return Process

For each of your return requests home collection, you will be charged a fixed amount of $39 as the cost of returning the return, We will deduct this cost directly from the refund of the amount paid for the returned items. The return deadline is 30 days from the shipment confirmation date. 

You cannot return articles of underwear, swimsuits without hygienic sticker, earrings, hosiery or socks. The garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs and with their corresponding purchase receipt). 

Returns must always be made in the same market where the purchase was made. Under the afore mentioned terms, you can return an item requesting a home collection or bringing them to any collection point, requesting the label from your account on our website. 

Massimo Dutti reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods, or you have supplied evidence of having sent them back.

IMPORTANT: Should you want to return items from several orders (or more than one order), it is essential that you request collection for each one and according to the number of boxes you wish to return. Massimo Dutti is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different order.    

When selecting a delivery method not provided for in our return conditions as well return to address method, we consider that it is your responsibility, and you must bear the direct cost of both shipping and the product in the event of loss.