Return Process

The return deadline is 30 days from the shipment confirmation date. 

Please note that you will be charged 1,95€ for the cost of a Drop Off Return. Which we will immediately deduct from the amount to be refunded to you.

You cannot exchange or return articles of underwear, swimsuits without hygienic sticker, earrings, hosiery or socks. The garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs and with their corresponding purchase receipt). The purchase document is essential for orders made with a gift receipt so that the refund is not processed using the same payment method used for the purchase. 

Returns must always be made in the same market where the purchase was made. Under the aforementioned terms, you can return an item at one of our stores or at a post office/collection point, requesting the label from your account on our website. 

Massimo Dutti reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back.

IMPORTANT: Should you want to return items from several orders (or more than one order), it is essential that you request collection for each one and according to the number of boxes you wish to return. Massimo Dutti is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different order.    

When selecting a delivery method not provided for in our return conditions, we consider that it is your responsibility and you must bear the direct cost of both shipping and the product in the event of loss.