Returns Post Office / Collection point

Post Office / collection point returns

You can request it by accessing the “My orders” section in “My account".

A return label will be emailed to you to print and paste it on the outside of the original order box and return it to a Post office or collection point, whose location can be found in the link when you request a return.

IMPORTANT: if you are returning more than one box, you must mark the number of boxes, print, and paste all the labels you will receive by email and DO NOT use the same label for all the boxes.

ITEMS FROM SEVERAL ORDERS: In the event that you wish to return items from different orders, you are required to request collection for each item and according to the number of boxes you wish to return.

Returns must always be made in the same market where the purchase was made.

IMPORTANT: Massimo Dutti is not responsible for returns of items in a single shipment when said items were purchased in different orders or items returned with the collection request of a different order.