Cancelling an order

If you want to cancel an order that has just been processed, log in to your account, select “My Orders” and then select the order you want to cancel. 

• The “cancel order” function will be active as long as the order has not yet been prepared. If it is not active, it can no longer be cancelled.
• Cancellations cannot be undone, but you can place a new order.

You cannot modify an order. The only modification allowed is to delete items provided the order status allows it.

IMPORTANT: You cannot cancel/modify an order paid for at the till at one of our stores (More information in the “Orders paid for at the store till” section). If you can no longer cancel or modify the order, you can return it once it arrives or make the permitted exchanges at one of our stores in the same market with the purchase receipt.

For more information visit the “Exchanges and Returns” in “Help".