Types of shipments and delivery periods

Delivery times depend on the type of delivery selected. Detailed information will be displayed in the process of purchase

Delivery periods are understood to begin 24 working hours following the date of purchase. Weekend and public holidays are excluded from delivery periods. National, regional and local holidays are respected, as well as those of the market where our warehouse/logistics centre is located.

During sales or promotion periods and special campaigns, deliveries could have a delay. In addition, store delivery may not be available. Potential delays in delivery can occur for several reasons, such as the customisation of products, unforeseen circumstances, force majeure and when the delivery area is a rural or remote area.

Unless there are circumstances arising from customisation of the products, or unexpected or extraordinary circumstances occur, we will send you the order within the time indicated on the website for the selected delivery method, and in any event, within the maximum period of 30 days from the date of the Order Confirmation. If, after the established deadline, you have not received your package, contact our Customer Service Department.

For security reasons we do not guarantee delivery to Post Office Boxes, Hotels, Aparthotels, Residence, Tourist Apartments, Transportation Agency, Logistic Platforms, and / or similar. 

When the   purchase is being processed, we will show the cost and date for the delivery   of the order.

Please remember that some of our deliveries may incur costs outside of Massimo Dutti’s control. These costs will be payable upon receipt of the order  and will be subject to customs charges depending on your geographical location.   

Customs policies vary widely from one country to another, so the customer should contact their local customs office for more information.