Returns by courier

If you wish to return the items via a courier appointed by us, you must contact us via our web form or by telephone on the number 0800 1888110. We will offer you to have the items picked up by a courier at your home (within Germany). The cost of the return will be deducted from the amount due to you immediately prior to the refund. Follow the instructions below, which you will find on our website under “MY ACCOUNT > RETURNS.” Please note that you cannot use this return method for goods that you have paid for at the shop checkout.