Home Return

The home return option is not available for orders paid for in store.

You will have 30 calendar days to request a home return from the date of your order’s dispatch confirmation. Home return has a cost of £3,95 that will be deducted from the refunded amount.

You can request this service by accessing the “My orders” section in “My account".

You will just have to select the items you want to return and pack the items in the original order box or in a secure box or package that does not damage the items inside. The customer will always be held responsible for returning the products in a secure package.

Your package will be collected by a courier within 24-48 hours of the home collection return. The courier will stick a label to identify your order and to be able to track your return. 

IMPORTANT: if you are returning your order in more than one box, you must choose the number of boxes you will use when creating the return request. Please make sure the courier DOES NOT use the same label for all the boxes.

ITEMS FROM DIFFERENT ORDERS: If you wish to return items from different orders, you must request a separate collection for each order.

Returns can only be done in the same country of purchase.

IMPORTANT: Massimo Dutti is not responsible for returns that contain mixed items (items from different orders or items returned with the return request of a different order). Massimo Dutti is not responsible for returns that contain Non-Massimo Dutti items (items from other brands or items returned by mistake).