Резервирање на средства и наплата на нарачката

• When paying for an order by card, your bank may withhold the order amount.  For purchases made with a debit card, it will be automatically unblocked in an estimated period of 6 to 8 days. For purchases made with a credit card, it will be automatically unblocked in a period of up to 30 days depending on the bank.   

• This is part of a usual procedure by banks  to ensure the charge is viable. For this reason, they retain the amount in question from when the order is received until the charge is made by Massimo Dutti. In some cases, the unblocking of the retention can overlap with the actual charging of the order. This incident is completely unrelated to Massimo Dutti and is due to the existing operations between banks and card issuers.  In these cases, we recommend that you contact your bank to expedite the release of the pre-authorisation.  

• Massimo Dutti charges the order only once and at the moment it leaves the warehouse. This means that if, for any reason, we are unable to send any of the items in your order, there will be no charge to your account for the corresponding amount, except for orders paid for at the store. More info in the section “Orders Paid in Store Till”.