Exchanges

You can exchange an item purchased on our website only in one of our stores, within 30 days from the date of the shipment confirmation and in the same market where you made the purchase. The exchange will be possible as long as it is an exchange for the same item (same reference number), by colour and/or size, it is in perfect condition, the price has not changed and the store has the item in stock.

With the Eco-Receipt it will no longer be necessary to print and physically submit the purchase receipt (except for orders with a gift receipt); instead you can show the Eco-Receipt with a QR code from your email or through our APP.