Defective or Faulty Product

All our articles follow strict quality controls so that you receive them and enjoy them in the best conditions.

However, if under rare circumstances, you have received a defective or faulty item, the fastest solution is to go to any of our stores within in the same country of purchase. 

Once in the store, an attendant will check the garment’s condition. If the defect is confirmed, and the store has the item in stock, we will exchange or return the item according to your preference and the stock availability. 

If you do not have any store near you, we suggest you contact our Customer Service Department. Customer Services should be contacted through Whatsapp or email (see section “CONTACT”), you will need to provide the order number and pictures of the defect. The pictures must include: full item’s picture, a picture of the defect and a picture of the inner and outer label. You may as well include a video if deemed necessary.