Home Return

Home returns (this option is not available for orders paid for in store).

You can request it by accessing the “My orders” section in “My account".

Just select the items you want to return and prepare the items in the original order box.

Your package will be collected by a courier. At the time of collection, our courier will identify your order with a label allowing us to track your return.

Please note that unless you return the item to any Massimo Dutti store in Malta, you will have to bear the direct cost of the return. Please note that if you decide to return the items to us 'cash on delivery', we will be authorised to charge you for any costs we may incur.

ITEMS FROM SEVERAL ORDERS: In the event that you wish to return items from different orders, you are required to request collection for each item and according to the number of boxes you wish to return.

Returns must always be made in the same market where the purchase was made.

IMPORTANT: Massimo Dutti is not responsible for returns of items in a single shipment when said items were purchased in different orders or items returned with the collection request of a different order.