Return Process

The return deadline is 30 days from the shipment confirmation date and can be made either in store or by courier.

In-store returns may be made at any Massimo Dutti store in Malta. Customers must present the product along with the completed return ticket provided in the original delivery.”

If by courier, you should contact us through the contact channels provided on the App to arrange for the product to be collected at your home. You should send the product in the same package received by following the directions on the "RETURNS" section of this website or on the app. If you have bought any goods as a guest, you may request returns by courier by contacting us through the contact channels on this website or on the app. Note that we cannot use this returns method for items that were purchased in-store.

Please note that unless you return the item to any Massimo Dutti store in Malta, you will have to bear the direct cost of the return. Please note that if you decide to return the items to us “cash on delivery”, we will be authorised to charge you for any costs we may incur.

You cannot exchange or return articles of underwear, swimsuits without hygienic sticker, earrings, hosiery or socks. The garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs and with their corresponding purchase receipt).

Returns must always be made in the same market where the purchase was made. Under these terms, you can return an item at one of our stores or requesting a home collection from your account on our website or on the app.

Massimo Dutti reserves the right to refuse returns outside the time limit if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods, or you have supplied evidence of having sent them back.

IMPORTANT: Should you want to return items from several orders (or more than one order), it is essential that you request collection for each one and according to the number of boxes you wish to return. Massimo Dutti is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different order.

When selecting a delivery method not provided for in our return conditions, we consider that it is your responsibility, and you must bear the direct cost of both shipping and the product in the event of loss.