Exchanges

You can exchange an item purchased on our website only in one of our stores, within 30 days from the date of the shipment confirmation and in the same market where you made the purchase. The exchange will be possible as long as it is for the same item (same reference number), by colour and or size, it is in perfect condition, and the store has the item in stock. The exchange will be made at no extra cost, even if the item was a different price when you purchased it. 

With the Eco-Receipt it will no longer be necessary to print and physically submit the purchase receipt; instead, you   can show the Eco-Receipt with a QR code from your email or through our app.